Price terms as published

Each line is the vendor’s own wording, split from the price capture checked on 2026-10-19. Nothing here is rounded, converted or re-worded — the full sentences stay in the review below. Lines that carry only a price continue the plan named on the line above, in the vendor’s own order.

2 price terms for CustomGPT.ai
#Plan / termChecked
1$99–$499 per month ($89–$449 billed annually)2026-10-19
2Enterprise custom2026-10-19

One-liner: CustomGPT.ai is a no-code RAG platform that lets you build AI chatbots and agents on your own knowledge base — documents, websites, PDFs. Pricing starts at $99/month for Standard and $499/month for Premium, with query limits that are tighter than the headline price suggests.

Verified facts (checked 2026-09-23, re-checked 2026-10-06, 2026-10-15 and again 2026-10-19 — no price change)

Attribute Value Source
Standard plan $99/mo ($89/mo billed annually, “Save $120 annually”) customgpt.ai/pricing comparison table, 2026-09-23
Premium plan $499/mo ($449/mo billed annually, “Save $600 annually”) Same page
Enterprise “Contact Us”; adds wire transfer + ACH billing Same page
Standard query credits 1,000/month customgpt.ai/pricing feature list, 2026-09-23
Premium query credits 5,000/month Same page
Standard: AI agents / docs / team 10 agents / 5,000 docs per agent / 1 team member Same page
Premium: AI agents / docs / team 25 agents / 20,000 docs per agent / 3 team members Same page
Monthly document processing Standard 10,000 / Premium 40,000 Same page
Storage Standard 60 million words / Premium 300 million words Same page
Add-ons Extra documents $90/mo (100k docs), extra word storage $270/mo (300M words), extra queries $338/mo (2,500 queries) Same page
Free trial 7 days, no credit card Same page (FAQ JSON-LD)
Language coverage 92+ languages Same page (FAQ JSON-LD)
White-labeling Removes “Powered by CustomGPT”; requires Premium or higher Same page
Enterprise custom range Typically $2,000–$6,000/mo Third-party reviews (YourGPT, SiteGPT) — not on the pricing page

Source shift note: the previous version of this page quoted 500 Standard / 2,500 Premium query credits and 5,000 / 20,000 docs-per-agent from third-party reviews. The official pricing page checked 2026-09-23 prints 1,000 / 5,000 queries and 5,000 / 20,000 docs per agent instead. These are two different snapshots from different sources; the page has never printed a 500-query Standard tier in this check, so whether the increase happened recently cannot be established from primary sources — only the current numbers are quoted here. All query, agent, doc, and storage figures above come from the official page checked 2026-09-23. The Enterprise dollar range remains a third-party estimate because the page does not print one.

Why the query limits matter

The most important number isn’t the monthly price — it’s the query cap:

  • Standard ($99/mo) gives 1,000 queries/month. That’s roughly 33 queries a day, which a busy support page on a mid-traffic site can burn through in a few hours.
  • Premium ($499/mo) gives 5,000 queries/month — about 167/day. Better, but still easy to exhaust if the chatbot is on a high-traffic page or shared across team members.
  • Overage is priced, but only as a flat add-on: $338/mo for 2,500 extra queries — about $0.135 per query, roughly 35–37% more expensive per query than either base tier (Standard ≈ $0.099, Premium ≈ $0.100). There is no volume discount on top-ups, so overages are the least efficient way to get capacity.
  • Extra storage and document volume are also priced add-ons: $270/mo for 300 million additional words, $90/mo for 100,000 extra documents.

For comparison, competitors like SiteGPT start at $39/month for comparable website chatbot functionality — though CustomGPT positions itself as more enterprise-focused with RAG depth and white-labeling options.

What each tier actually includes

Standard ($89–99/mo)

  • 10 AI agents, 1 team member
  • 5,000 docs per agent, 10,000 documents processed per month
  • 60 million words storage
  • 1,000 query credits/month
  • Core RAG + chatbot widget
  • Best for: solo testing, low-traffic sites

Premium ($449–499/mo)

  • 25 AI agents, 3 team members
  • 20,000 docs per agent, 40,000 documents processed per month
  • 300 million words storage
  • 5,000 query credits/month
  • More customization + white-label options (removes “Powered by CustomGPT”)
  • Best for: small teams with moderate traffic

Enterprise (Contact Us; third-party estimates $2,000–6,000+/mo)

  • Custom agents, seats, query volume — “As needed”
  • Wire transfer + ACH billing added
  • SSO, dedicated support, SLAs
  • Best for: companies with compliance requirements or high volume

The 5x jump problem

The gap between Standard and Premium is unusually wide — $99 to $499 is a 5x jump for 5x the queries and 2.5x the team seats. There’s no middle tier, so if Standard is too small and Premium is too big, you have nowhere to land except paying for Premium you don’t fully use or negotiating custom enterprise pricing.

Who it’s for

  • Enterprise teams that need white-label knowledge-base chatbots with compliance controls
  • Companies with content-heavy sites (5,000+ docs) where RAG depth matters
  • Not ideal for small businesses on a budget — the entry price and query limits make it expensive per interaction
  • Not ideal for simple website chatbots — cheaper alternatives exist for basic FAQ bots

Alternatives to consider

  • SiteGPT — from $39/mo, website chatbot focus
  • Chatbase — popular mid-range knowledge base chatbot
  • Dante AI — no-code chatbot builder
  • GPTs (OpenAI) — free with ChatGPT Plus, simpler but less customizable

Bottom line

CustomGPT.ai is a solid enterprise RAG platform with clear pricing and well-documented limits. The Standard plan is genuinely $99/month, and Premium is genuinely $499/month — no fine print on the base price. But the query limits are tight for the money, and the 5x jump between Standard and Premium means many teams will either overbuy or outgrow Standard quickly. Test on the 7-day free trial with your real traffic pattern before committing.